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Network Configuration

Updated

If you need to set up or make changes to the network configuration on your Wellness Hub, scroll down to the configuration you want to use and follow the instructions.

Note: The minimum Internet speed requirements for HomeSight products is 4 Mbps download and 2 Mbps upload.

Wi-Fi Connection 

If you prefer to use Wi-Fi, you can choose any of four Wi-Fi connection methods (Scan, WPS, QR Code, or Manual).

HSTV_WiFi_Setup_rs.png

QR Code 

A QR code can be printed out and used to allow multiple devices to access your network.

  1. Generate a QR code with your smartphone or a tablet.  Click here for instructions.
  2. Use the left- and right-arrow keys on your HomeSight remote to select QR Code, then press OK on the remote. 

  3. Press OK on the remote. The camera shutter opens to begin scanning.

    HSTV_QR_Code_rs.png

  4. Hold the QR code up to the camera, aligning it with the horizontal line across the screen. Once the Wellness Hub reads the QR code, it connects to your router automatically.

Wi-Fi Scan 

The scan feature can be used to help find your Wi-Fi network and requires you to enter the Wi-Fi password. You will need to know your router's SSID (network name) and passphrase (network password); the default credentials are usually printed on a label on the back or bottom of the router.

  1. Use the left- and right-arrow keys on your HomeSight remote to select Scan, then press OK on the remote. The Wellness Hub displays a list of Wi-Fi networks within range.
     
  2. Use the up- and down-arrows on your HomeSight remote to highlight a Wi-Fi network, then press OK to displays a password prompt.
  3. On the password prompt, Press OK to displays a keypad.  

  4. Use the arrow keys on the HomeSight remote to select each character of the password. When done, move to Enter and press OK. If you enter the password correctly, the router connects to the Wellness Hub.

    HSTV_WiFi_Scan_rs_bd.gif

WPS Connection

WPS is the easiest method to connect, if you have physical access to the home router.

  1. Use the left- and right-arrow keys on your HomeSight remote to select WPS, then press OK on the remote. The Wellness Hub enters WPS pairing mode for two minutes.

    HSTV_WiFi_WPS_rs.png

  2. On your router, press the WPS button. On most routers, an indicator begins flashing to show that the router is scanning for WPS devices. Once the Wellness Hub and router complete the pairing process, the Wellness Hub automatically connects to the router.

Wi-Fi Manual Connection

The manual connection requires you to enter the Wi-Fi SSID and password. You need to know your router's SSID (network name) and passphrase (network password); the default credentials are usually printed on a label on the back or bottom of the router.

  1. Use the left- and right-arrow keys on your HomeSight remote to select Manual, then press OK on the remote. The Wellness Hub displays a list of Wi-Fi networks within range.
     

  2. Use the up- and down-arrows on your HomeSight remote to highlight a Wi-Fi network, then press OK to display a Wi-Fi Network prompt.

    HSTV_WIFi_Manual_rs.png

  3. On the Network prompt, press OK to display a keypad.  
  4. Use the arrow keys on the HomeSight remote to select each character of the password. When done, move to Enter and press OK. If you entered the password correctly, the router connects to the Wellness Hub.

LTE Connectivity Module

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  1. If the Wellness Hub is installed, first perform a factory reset of camera.
  2. Ensure SIM Card is inserted inside of LTE Connectivity Module and SIM is activated.
  3. On the LTE Connectivity module, connect one end of the USB C cable (included with the LTE Connectivity Module) to the port labeled "To Device" and the other end of the cable to the rear of the Wellness Hub's USB C port labeled "power".
  4. Plug the power cable into the home's power plug, and then the USB C end of the cable into the LTE Connectivity Module's port labeled "power"
  5. BEFORE BEGINING FIRST TIME INSTALL PROCESS: On LTE Connectivity Module, ensure LED labeled "LTE" is solid green. (means sim card is registered and ready) It is possible this step can take 5-10 minutes if there are any software downloads that need to be done.
  6. Start first time install process.

  7. After pairing remote, LTE Connectivity Module has been successfully detected and connected once this screen is visible:

    HSTV_LTE_rs.png

  8. Complete first time install process normally.

Ethernet Connection

This can be the most reliable connection method if the router and Wellness Hub are physically near each other.

  1. Route the Ethernet cable between the Wellness Hub and router, so the cable cannot be accidentally pulled or caught.
  2. Plug the cable into the Ethernet port of the Wellness Hub, and any open LAN port on the router. Most routers have up to four Ethernet LAN ports.  
    Avoid using the WAN Ethernet port, if one is present on the router.  

  3. Navigate to Settings > Network. The Wellness Hub detects the Ethernet connection and displays an "Ethernet Connection found" screen.

    HSTV_Ethernet_Found_rs.png

  4. Press OK on the HomeSight remote to finish.

Change the network connection

To change the network connection:

  1. Press the Home button on the HomeSight remote to return to the home screen, if necessary.
  2. Use the directional keys on the HomeSight remote to navigate to Settings > Network.
  3. Return to Network Setup and choose the new connection method.

 

 

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