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Wellness Hub First Time Install

Updated

HomeSight Wellness Hub - HC200

  • Connecting HDMI cables (one of the 2 possible configurations) 
    • If there is a video device (set-top box, Roku, Firestick, etc) connected to the TV, the Hub must be installed between video device and TV.
      • NOTE: TV Must support 1080p and video device must output on either 1080p or 720p
      • On the TV: Disconnect HDMI cable going to video device 
      • Plug that cable into the INPUT port on Wellness Hub. 
        Use included HDMI cable and connect from TO TV port on Hub to HDMI port on TV.
  • If either of these conditions are met:
    • They mainly watch their TV Antenna or Smart TV apps primarily

    • They use multiple video devices connected to the TV

      Use provided HDMI cable: plug into TO TV port on Wellness Hub, other end to HDMI port #1 on TV. 

 

  • Place the Wellness Hub (Positioning) 

    • If placing on top of TV: open the double hinge on the Hub, place carefully on top of TV, adjust hinge so Hub sits securely.

      Note: To prevent Hub from falling forward, HDMI cables need to be connected first

      Note: Do not try to slide the automatic shutter cover manually as it slides open for a video call and slides back in as the call ends automatically.

    • If placing on a table / tabletop: leave hinge folded, place as close to TV as possible.

 

 

 

 

 

 

  • Enable CEC on the TV, if supported 
    • NOTE:  Skip if using if using Input port on Wellness Hub
    • CEC: a communication used over an HDMI cable allowing devices to control other devices just by being connected. Each company has a different name for it
      • Common Brands include:
        • AOC: E-link
        • Hitachi: HDMI-CEC 
        • LG: SimpLink
        • Mitsubishi: NetCommand for HDMI
        • Onkyo: RIHD (Remote Interactive over HDMI)
        • Panasonic: HDAVI Control, EZ-Sync, or VIERA Link
        • Philips: EasyLink
        • Pioneer: Kuro Link
        • Runco International: RuncoLink
        • Samsung: Anynet+
        • Sharp: Aquos Link
        • Sony: BRAVIA Sync
        • TCL: Control other devices (CEC)
        • Toshiba: CE-Link or Regza Link
        • Vizio: CEC
    • Reference TV Manual or Google for instructions on enabling CEC for each model

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On-Screen Setup

 

  • Assign the hub to a room

  • The hub will then automatically begin TV Control setup. This enables the user to press the TV button on the HomeSight Remote Control to watch TV and press the Home button to return to the HomeSight Camera menu. 
    •  If using the Input Port on the Wellness Hub
      • Setup should complete almost instantly

  • If Not using the Input Port on the Wellness Hub 
    • If using a CEC enabled TV
      • On the next screen, select the input that the video device is connected to
      • Press the 'TV' button on the Wellness Hub remote to change the active TV source to the video device.
      • Wait and verify the TV changes the active source to the video device, then after a moment, automatically switches back to the Wellness Hub
      • You will be asked if "the screen changed to your preferred TV source and returned automatically"
      • If it did, click yes
    • If not using a CEC enabled TV
      • You will be asked to press the TV button to cycle through your TV's input sources
      • Press the TV button until you navigate to the video device (may take multiple key presses)
      • Verify audio and video are displayed correctly on TV from the video device
      • Begin pressing the TV button on the HomeSight remote again, until you return to the Wellness Hub (may take multiple key presses)
      •  You will be asked if "the screen moved to your chosen source and returned correctly"
      • if it did, click yes

 

  • You will see a screen saying “You’ve successfully set up your Device”
    • Click Done
  • From the HomeSight main menu, alternate pressing the TV button and Home button on the HomeSight remote to verify switching between TV and the Wellness Hub is working.
  • Pair any environmental sensors - reference Environmental Sensor guide

 

 

  • Pair any supported wellness devices (thermometer, Pulse Ox, weight scale, BP cuff, glucometer)
    • From the HomeSight main menu navigate to: 
    • Settings > Wellness Devices
    • Click “Start”
    • Place the wellness device into pairing mode. - Reference the manual for each wellness device for instructions on enabling pairing mode
    • You will hear a ding as well as see each device get added on the screen 
    • When done, click “Done”
  • Reference TV Manual or Google for instructions on enabling CEC for each model

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Troubleshooting

 

  • Video Switching
    • Incorrect video resolution message
      • Resolution
        • Remove the power cable from both the Wellness Hub and video device
        • Re-insert the power to both the Wellness Hub and video device
        • Wait for both to power up
        • Has the problem been resolved? If no, continue to next step
        • Move the video device’s HDMI back to one of the TV’s HDMI ports
        • Change the TV’s active source to the video device
        • Use the video device’s settings to manually set the device to either 720p or 1080p
        • Return the video device’s HDMI back to the Input port on the back of the Wellness Hub
        • Re-run TV control setup
          • Wellness Hub > Settings > TV Control
    • Not switching / Black screen / No video message
      • Resolution
        • Move the video device’s HDMI back to one of the TV’s HDMI ports
        • Change the TV’s active source to the video device
        • Ensure video and audio are presented from video device on TV
        • On video Device: Ensure all sleep / hibernation settings are disabled 
        • Return the video device’s HDMI back to the Input port on the back of the Wellness Hub
        • Re-run TV control setup
          • Wellness Hub > Settings > TV Control
  • WiFi Connectivity
    • Unable to find WiFi password
      • Look for WiFi router
        • Is the password written on a sticker?
        • Is there a WPS button

          • Press and hold the WPS button until a light begins to blink

          • On the WiFi Setup screen, click “WPS”
      • Is there a mobile device (phone / tablet) in the home already connected to WiFi?
        • Create a QR Code from that device
          •   Android (minimum version 10)
            • Go to Settings > Network & internet > Wi-Fi (or Connections) >Gear icon / Settings for Wi-Fi network > Share
          • IOS (minimum version 18)
            • Open Passwords app > Wi-Fi > select network > Generate QR Code
        • On the Wellness Hub’s WiFi setup screen: click “QR Code”
      • Is the WiFi router in close proximity to the Wellness Hub?
        • Ethernet
          • Locate an ethernet cable
          • Connect the Wellness Hub’s ethernet port on one end
          • Connect the other end to the WiFi Router
  • Remote Not pairing
    • If a button is pressed, does the red LED light up at the top?
      • Yes
        • Factory Reset Remote
        • Hold and buttons 
        • When you see red LED go solid, release buttons
        • Put remote into Pairing mode > Hold and buttons
      • No
        • On Remote: open battery compartment on back
        • Remove any plastic tab if one exists
        • If tab was not present, replace AA batteries
  • Wrong time displayed
    • Contact care agency and notify wrong Time Zone is set for client
  • Name and Schedule missing
    • Contact care agency and notify Wellness Hub needs to be assigned to client
    • Include Wellness Hub’s serial number in the message (found on bottom of Wellness Hub and starts with “HV…..”
  • Environmental Sensor does not pair
    • Is the blue LED blinking on the front of the device?
      • No
        • Remove plastic tab if it has not been removed
        • If LED is now blinking attempt to pair again
        • If not, replace AA batteries
      • Yes
        • Factory Reset Sensor: Open battery compartment

        • Slightly remove the top of one of the AA batteries and reinsert 4 times quickly ensuring blue LED lights up with each tap

        • Reinsert the AA batteries fully and wait for blue LED to blink steadily
  • Error Codes

    • 105 - Registration Error

      This is most likely due to a DNS lookup failure or a port being blocked by a firewall

      • If possible try a different network
      • Ensure the following ports are open:
        • HC200 Port List:       
          • 443 – WebRTC, Code Download, Weather    
          • 3443 – HomeSight API Access    
          • 4443 – SCDL    
          • 8448 – HC200 OAuth2 Endpoint    
          • 8883 – MQTT/S
        • HomeSight User Portal:       
          • 443 – Base Poratl access, WebRTC    
          • 3443 – HomeSight API Access    
          • 3563 – WSS / Notifications    
          • 8443 – OAuth2 Endpoint  
    • 201 - Registration Failure
      • Most likely due to invalid credentials for Wellness Hub
      • Please contact HomeSight Support

 

 

 

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