Installing and Registering the Mobile App

This article describes the installation and registration process for the HomeSight mobile app.

Open the Welcome email and check if the HomeSight App is installed.
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1. An email will be sent to the email address that was used to create the account contact. In your chosen email client, search for HomeSight Support and then tap on the email.
2. Scroll down the email until you can see the Complete Registration link and Provider Code.
3. Make a note of the Provider Code as you may be asked for this later. Tap on the Complete Registration Link.
4. A check will be made to see if the HomeSight App is installed on the mobile device. If the app is not installed then this screen will be displayed. Tap on Google Play (for Android devices) or App Store (For iOS devices).

Install the HomeSight App
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1. The HomeSight app will be displayed in the chosen app store. Tap on install to begin the installation process.
2. The HomeSight app will install.
3. Once the HomeSight app has installed, tap on Open.
4. Don't tap on anything now. Return to the Welcome Email to finish the registration process.

Finalize the Registration process
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1. Go back to the Welcome Email and tap on Complete Registration Link again.
2. The HomeSight app will open again. Tap on Allow to allow the app to send you notifications.
3. The Provider Code should be automatically assigned to the HomeSight app. Tap on Proceed to continue.
4. Type in a password adhering to the password requirements shown on Screen, Confirm the password. When the passwords match, tap on Update to save your password
5.  Check the first name and last name. If they are incorrect, update them. Then tap on Update.
6. Your profile has been updated. Tap on Sign In to go to the sign in screen.
7. Tap on Sign In.
8. Type in your email address and the password that you set earlier then tap on Sign In.
9. If you have typed in your email address or password incorrectly, you will get an error. Check and type then in again and tap on Sign In.
10. Tap on the toggle to enable biometric authentication. If you don't enable this, you will have to type in your password each time you want to access the HomeSight app.

Finalize the registration
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1. Tap on Allow While Using the App to allow the HomeSight app access to the mobile device camera. This is required to do video calls.
2. Tap on Allow While Using the App to allow the HomeSight app access to the mobile device microphone. This is required to do video calls.
3. Tap on Allow to allow the HomeSight app to access the mobile device calendar. This allows scheduled events from the HomeSight app to be displayed in your calendar.
4. You are now signed into the HomeSight app. You can now make video calls, share photos and video and perform other tasks.

Take a look at the Mobile App section of the knowledgebase for further instructions on using the HomeSight app.