What is A Wellness Hub?
The Wellness Hub is a TV-based device that enables:
- Video calling with caregivers and family members.
- Reminders for medications, appointments, and tasks.
- Notifications and messages displayed right on the TV.
And much more! It connects to any TV and works alongside existing cable boxes, streaming devices, or Smart TV apps.
| Prior to In-home Installation |
Create a New Client Account
First thing to do is search to see if the client already has an account.
- Log in to the Care Portal.
- Go to the Accounts page.
- Type the clients name in the search bar at the top right to see if an account already exists.
If the client does not have an account, you will need to create one.
- Click on Add on the top right of the page.
- Fill out the form
- Once the form has been completed, the new account will be displayed in the Accounts list in the Incomplete Accounts section.
For more information about creating an account, read this Guide.
Assign Staff to an Account
You will need to assign at least one staff member to the account.
- Click on the account that you want to add staff members to.
- The account dashboard will be displayed. To assign staff, click on Assign Staff at the top of the screen.
- Select the staff member from the list that is displayed.
For more information about assigning staff to an account, read this Guide.
Assign a Wellness Hub to an Account
You will need to assign a Wellness to the account.
- If you are not int he account dashboard, select the account from the Account list you want to assign a Wellness Hub to.
- To assign a Wellness Hub, click on Assign Wellness Hub at the top of the screen.
- Select the the Wellness Hub you want to assign from the list that is displayed.
For more information about assigning a Wellness Hub, read this Guide.
Configure Account Settings
There are basic Account Settings that are recommended to be configured.
- Select the account from the Account List.
- Click on Edit Profile, then click on Settings.
If the Wellness Hub user has problems using the HomeSight remote control, a couple of settings can be enabled to make things easier.
- Auto Answer can be enabled so that the Wellness can automatically answer incoming video calls. When enabled, the Wellness Hub will automatically answer the call after 10 seconds.
- Click on the Allow Auto Answer toggle to enable this feature.
- Auto dismiss notifications that are displayed to the TV. By default, this is set to Never. Click on the down arrow to select a time period.
The Wellness Hub can also be configured to wake the TV from standby mode and switch to the Wellness Hub.
- Click on the TV Auto Wake toggle to enable this feature.
For more information about configuring account settings, read this Guide.
| In-home Installation |
Not comfortable installing the Wellness Hub yourself? We have you covered.
Book a professional installation with HelloTech. Only available in North America.
Book a supported installation session with the HomeSight technical team.
What's in the Box?
The Wellness Hub kit includes:
- HC200 Wellness Hub.
- RC400 Remote Control and 2x AA Batteries.
- HDMI Cable.
- USB-c Power Supply with USB-C Cable.
- Quick Start Guide.
Mounting the Wellness Hub
There are two objectives when mounting the Hub:
- The front of the Hub (camera side) should point at the spot where your client typically sits while watching TV.
- The Hub should rest on top of the TV using its foldable hinge, or sit on a nearby table or mantle. Make sure cables from the TV and source devices can reach the Hub.
Enable HDMI-CEC on the TV
What is HDMI-CEC
- CEC (Consumer Electronics Control) is a feature built-into TVs that lets the Wellness Hub communicate with the TV.
Why it matters
- Enables Auto Switch (TV changes to the Hubwhen a call or notification arrives).
- Enables Auto TV Wakeup (TV turns onautomatically for incoming events).
How to enable HDMI-CEC
- Enabling CEC on your TV can vary slightly depending on the brand and model. Here are general steps for some popular brands:
For more information on HDMI-CEC, read this Guide.
For more information on enabling HDMI-CEC, read this Guide.
Make Connections
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Where possible, the Hub sits between the preferred video source and the TV. This is the recommended setup. | ||||
| Cable Box / Streaming Stick | Wellness Hub | Your TV | ||
When connected this way, the Hub overlays calls and notifications on top of your video content. No interruption to viewing.
| Connect this port to your television – preferably to HDMI 1 (Cable provided) | Connect this port to your preferred video device (eg cable box, streaming stick) |
Having trouble getting everything connected?
If you're installing on your own: You can Contact Support
Choose the Right Set-up
| Do you have a cable box or streaming device (eg apple TV, Roku, Fire Stick)? | Go to Scenario A Below [BEST Experience] | |
No |
||
| Do you watch via Smart TV built-in apps or coax going directly into TV? | Go to Scenario B Below | |
No |
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| Multiple devices? (Cable box + DVD player, etc.) | Go to Scenario C Below | |
| Experiencing picture issues with any of the setups above? | Move to Scenario D Below (Fallback) |
Scenario A: Video Device Through The Hub
Connect the HDMI of your video source to the Hub’s “Input”. Connect the Hub’s “TO TV” port to the TV (HDMI cable provided).
Cable Box / Steaming stick |
Wellness Hub |
Your TV |
||
TV must support 1080p. |
What to Expect | ||||
| VIDEO CALL | AUTO ANSWER MODE | REMINDER / TASK |
||
| 1. Calls appear on-screen without fully switching away from your show. | 1. Incoming call auto-answers after ~10 seconds | 1. Notification overlays on your current TV content | ||
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2. Hub speaker rings; LED flashes on the Hub |
2. Completely hands-free - no buttons to press | 2. LED flashes (yellow=task, white=reminder); audio alert | ||
| 3. Press the GREEN button on remote to answer OR Auto-answer if enabled → | → | 3. TV auto-returns to your show when call ends | 3. Press OK on hub remote to dismiss or snooze the task (or Auto-dismiss if enabled!) | |
| 4. Call ends > TV auto-returns to your show | 4. Currently supports 1:1 calls; group calls ring normally | 4. Your TV content continues seamlessly - no action needed | ||
Scenario B: Smart TV and/or Coax
Connect the Hub’s “TO TV” port to the TV (HDMI cable provided). Apps are internal to TV. Coax cable (if any) connects directly to TV.
Cable Box / Steaming stick |
Wellness Hub |
Optional Coax / Antenna |
||
TV must support 1080p. |
|
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What to Expect | ||||
| VIDEO CALL | AUTO ANSWER MODE | REMINDER / TASK |
||
| 1. Show is interrupted: TV switches HDMI inputs to show the Wellness Hub screen w/ call | 1. Incoming call auto-answers after ~10 seconds | 1. Show is interrupted: TV switches HDMI inputs to show the Wellness Hub screen w/ notification | ||
| 2. Hub speaker rings: LED flashes on the Hub | 2. Completely hands-free - no buttons to press | 2. LED flashes (yellow=task, white=reminder); audio alert | ||
| 3. Press the GREEN button on remote to answer OR Auto-answer if enabled → | → | 3. TV auto-returns to your show when call ends | 3. Press OK on hub remote to dismiss or snooze the task (or Auto-dismiss if enabled!) | |
| 4. Call ends > TV auto-returns to home / app screen (varies by brand) | 4. Currently supports 1:1 calls; group calls ring normally | 4. TV auto-returns to home / app screen (varies by brand) | ||
Scenario C: Video Device Thru the Hub + Other (eg DVD Player)
HDMI of preferred source goes to Hub’s “Input” port. Connect Hub’s “TO TV” port to TV (cable provided). Other devices connect directly to TV.
Cable Box / Streaming Stick |
Wellness Hub |
Your TV |
Other Device (DVD Player) |
|||
Preferred Source |
DISCONNECT before powering Hub for the first time. Reconnect after Complete. |
What to Expect | ||||
| VIDEO CALL | AUTO ANSWER MODE | REMINDER / TASK |
||
| 1. If watching preferred source: calls appear overlayed on show. If watching other device: show is interrupted and TV switches HDMI inputs to receive call. | 1. Incoming call auto-answers after ~10 seconds | 1. If watching preferred source: notifications appear overlayed on show. If watching other device: show is interrupted and TV switches HDMI inputs to receive notification. | ||
| 2. Hub speaker rings; LED flashes on the Hub | 2. Completely hands-free - no buttons to press | 2. LED flashes (yellow=task, white=reminder); audio alert | ||
| 3. Press the GREEN button on remote to answer OR Auto-answer if enabled → | → | 3. TV auto-returns to your show when call ends | 3. Press OK on hub remote to dismiss or snooze the task (or Auto-dismiss if enabled!) | |
| 4. Call ends > TV returns to preferred source. Use TVs own remote to switch input to other (eg DVD). | 4. Currently supports 1:1 calls; group calls ring normally | 4. TV returns to preferred source, Use TVs own remote to switch input to other (eg DVD). | ||
The HomeSight Remote Control -- Button Guide
| TV Button: switches to the preferred video source | Power: turns the TV and Hub on/off | |||
| Back: return to the previous screen | D-PAD and OK: navigate menus; confirm selections | |||
| Volume Up: increase the volume | Home: returns to HomeSight main menu screen | |||
| Volume Down: decrease and mute the volume | Call: answer an incoming call or start a new call | |||
| Hang Up: end or decline a call |
Power up the Wellness Hub
Power up the Wellness Hub and follow the instructions that are displayed on the TV screen.
Read this Guide more information on the installation process of the Wellness Hub.
Troubleshooting - Common Questions
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"I can't get back to my TV shows after a call" > Press the TV button on the Hub remote. Check that CEC is enabled on your TV and that the remote has clear line of sight to the TV. |
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"The Hub picked up my DVD player instead of my cable box" > Disconnect the DVD player, re-run TV Control (Settings > TV Control), then reconnect the DVD player after setup completes. |
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"I don't see notification popups on YouTube / Smart TV" > That's expected. Smart TV apps don't support overlays. The TV will switch HDMI inputs to show the HomeSight screen instead. |
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"After the call, the TV goes to the Home Screen" > This is a known Smart TV behavior (LG, Samsung, Google TV). Use the TV's own remote to navigate back to the channel or app. |
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"I see a blue window that says “Please update the video output settings on the connected HDMI device to either 720p or 1080p" > Don't adjust TV display settings. This usually indicates an HDMI resolution mismatch. |
Scenario D: Use if you have picture issues
Plug the Hub and Devices directly into the TV’s HDMI ports
Wellness Hub |
Your TV |
Cable Box / Steaming stick |
||
|
TV must support 1080p Preferably HDMI 1 |
Set the video output to 720p or 1080p |
What to Expect | ||||
| VIDEO CALL | AUTO ANSWER MODE | REMINDER / TASK |
||
| 1. Show is interrupted: TV switches HDMI inputs to show the Wellness Hub screen w/ call | 1. Incoming call auto-answers after ~10 seconds | 1. Show is interrupted: TV switches HDMI inputs to show the Wellness Hub screen w/ notification | ||
|
2. Hub speaker rings; LED flashes on the Hub |
2. Completely hands-free - no buttons to press | 2. LED flashes (yellow=task, white=reminder); audio alert | ||
| 3. Press the GREEN button on remote to answer OR Auto-answer if enabled → | → | 3. TV auto-returns to your show when call ends | 3. Press OK on hub remote to dismiss or snooze the task (or Auto-dismiss if enabled!) | |
| 4. Call ends > TV auto-returns to home / app screen (varies by brand) | 4. Currently supports 1:1 calls; group calls ring normally | 4. TV auto-returns to home / app screen (varies by brand) | ||
Limitations and Things to Know
One preferred source only
- The Hub can switch to/from one video source. If a DVD player and cable box are both connected, only one is the "preferred" source.
The TV must support 720p or 1080p
- Video source should output 1080p or 720p. Some older STBs (e.g., AT&T U-verse at 1080i) cause resolution mismatches - see Scenario D
HDMI-CEC behavior varies
- Not all TVs implement CEC the same way. Some brands may not return to the correct app/channel after switching back.
Smart TV return behavior
- Pressing TV button may land on the TV Home Screen instead of the last app -- especially on LG, Samsung, and Google TV.
IR line of sight required
- For Scenarios B, C & D the HomeSight remote uses IR. Point the remote at the TV -- no obstructions between remote and TV.
Disconnect extras during setup
- DVD players, game consoles, etc. can be auto-detected during first-time install. Disconnect them, complete setup, then reconnect.
The hub must stay powered on
- The Wellness Hub has no power switch and should be plugged in at all times to receive calls and notifications 24/7.
Don't adjust the TV display settings
- If picture looks stretched/zoomed after connecting, don't adjust TV aspect ratio. Switch to dual-HDMI setup (Scenario B) instead.
Need Help? We're Here for You
Read this Guide for support options.