New Features

Page Navigation

• Navigation within the app now uses page-based transitions and back arrow navigation, replacing the previous accordion-style interface.
   
• This change improves usability and consistency across screens.
   

Wellness Graph Improvements

• The wellness graph now supports landscape mode for enhanced readability.
   
• Users can enter landscape mode by pressing the "full screen" button. 
   
  • To exit, press the "X" to return to the standard portrait view.
    Note: Landscape mode is not triggered by device auto-rotation at this time.
     

Follow Speaker During Video Call

• Video calls now support automatic speaker tracking, where the active speaker’s video tile is highlighted.
• Follow speaker mode is enabled by default. 
• Users can pin a participant to disable speaker tracking using the existing pin action button.

Additional Private Data for Account (Client) Identification 

(viewable by assigned care & manage Staff and all Staff Admin roles only)

• Staff can now collect and view additional demographic details for the Client, including:
  • Date of Birth 
  • Full Street Address
  • Gender
     

Note: This feature is ON by default in the UK but is OFF by default in all other regions (US, EU). The additional data now available in the Account Profile form (date of birth (DOB), address, gender) is used to help with ensuring interactions with the properly identified Account / Client. For example, when enabled the gender and DOB is displayed in the Account list. When viewing a specific account gender, DOB and address is displayed in the top Account banner.

Operational note: to enable or disable this feature please contact HomeSight support: support.homesight@vantiva.com or via the ticketing system.
 

Known Issues

• Mobile device roaming may precent call completion - Users may experience a failed call attempt when their mobile device transitions between networks — such as switching from LTE to Wi-Fi, Wi-Fi to LTE, or between Wi-Fi access points. The Wellness Hub will answer the call/connect, the Mobile app may continue to ring or may result in a “left call” status This issue typically affects the first call attempt following the network change.
  • Workaround: If a call fails, retrying the operation will usually restore service successfully. Alternatively, turn off Wi-Fi on the Mobile device (therefore use LTE only) and retry the call.