Client accounts can now be optionally enabled for "Auto-answer" video calling. A staff member with Manage permissions or a Non-staff contact with manager permissions will be able to toggle the setting per client account. Currently, Auto-answer is only supported for 1:1 calls to the Wellness Hub. Group calls will still be normal (manually answered) calls.
Is an account enabled for Auto Answer?
When ready to place a call if the phone icon on the call button looks like this, then the client is already configured to use auto answer
However, if it looks like this, then Auto Answer is currently disabled
How to enable/disable Auto Answer for a client?
- In the left-hand menu, click the Accounts tab and locate the desired account.
Select the client by clicking their account card from the list.
At the top of the screen, click Edit Profile under the client’s name to open the profile editor.
Click the Settings tab.
- Toggle the Allow switch to turn on under Auto Answer (Smart Camera).
- Note: Auto answer is enabled for accounts with Manage, Care, and Social roles.
- (Optional) Toggle the switch to the left position for each role to disable the feature.
Click the Update button to save changes.
How to place an Auto Answer call to a client?
Select the desired account and click on "Auto Answer Call Button"
- Click the Proceed (Auto) button.
Call will ring for predetermined length of time before automatically being answered (default is 10 seconds)