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Enabling Audio Only Calling

Updated

Overview

Not all users feel comfortable showing themselves on video during calls. In these situations, audio‑only calls provide a more comfortable way to communicate. The Wellness Hub supports audio‑only calls, where only the voice is heard while the camera remains off. While the Wellness Hub user won't share their video, other people in the call can still share their video.

Enabling Audio Only Calling

Audio Only Calling is an account level setting setting that is disabled by default. Staff or Contacts with an Admin level role can enable Audio Only calling.

  • Login into the Care portal.
  • From the Accounts list, select the Wellness Hub user.
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  • Click on Edit Profile.
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  • Click on Settings.
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  • You can now see all of the account level settings that be adjusted. The Start Call as Audio only switch is located under Call Settings.

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  • Start Call as Audio only is disabled as default. Click on the switch to enable the feature.

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  • After clicking the switch.

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  • Click on Update to save your changes.

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