To remove content from a client's gallery you must be a Staff member with Manage permissions or a Non-staff contact with manager permissions and assigned to the account. The following instructions show how to remove all media (pictures & videos) shared by a Client's contact from the HomeSight Web Portal. (Note: Removal of all media is not yet available through the HomeSight App.) Only the person sharing the media can remove individually specific media content using the HomeSight app.
Stop Sharing Media on the Web Portal
In the left-hand menu, click the Accounts tab and locate the desired account.
Select the client by clicking their account card from the list.
Click the Contacts menu.
Locate the contact from the list and click the
icon
On the contact information page, scroll down to the Shared Gallery Content section.
Click the Remove all link.
Note: All content will be removed from the client's gallery. The content can be shared again using the HomeSight mobile app.
Click the Proceed (Remove All) button on the Remove All Shared Content prompt.