When Channels and Apps have been authorized at an Organization and Provider level, they can be enabled and disabled at an individual account level.
For more information about Channels, read this Guide.
- Login to the Care Portal
- In the Accounts list, click on the account that you want to enable or disable channels for.
- On the Account Dashboard screen, click on Edit Profile.
- The following process is the same for managing Channels and managing Apps. For this article, only managing Channels will be used.
- Click on Channels.
- The list of Channels that are available to Wellness Hub are listed. By default, all available Channels are enabled.
- Scroll up and down to locate the Channel that you would like to manage.
- You can see the Zinnia Channel is enabled on the Wellness Hub.
- Click on the Enable toggle to disable the Channel. If the Channel is disables, clicking on the Enable toggle will enable it.
- Enable or disable any other Channels required, then click on Update to save your changes.
- A system message will be displayed on the Wellness Hub stating that the selected Channel has been removed.
- The Channel that was disabled has been removed from the Channels list.